Moving images, emojis, stickers, or GIFs, can easily be pasted into team conversations. A Team "channel" can be seen as the digital equivalent of an ad-hoc meeting in a normal Office environment. Microsoft Teams is threaded persistant chats or conversations where the Activity view can be seen as the "inbox" in Teams. Microsoft Teams - a part of the Office 365 ecosystem UCMA will probably not be ported to the cloud, but WebRTC is on the roadmap for Skype for business (starting with Online) The demo also featured a PSTN call into a trusted application via Office 365 PSTN calling with DTMF signalling, basic IVR and agent routing. A demo featured an anonymous user in a web chat session with an agent who could bring in a second agent / expert and a consumer Skype healthcare bot via the Bot Framework. Hence, "Trusted applications" in the cloud will be supported by a coming "Trusted applications API", which was demoed together with the WebSDK in the session. Web and Chat is cool, but voice still accounts for more than 60% of the traffic for most customer service organizations. Next was Skype for Salesforce where Skype is built into the Salesforce GUI / Webpage featuring videocalling in Edge without a plugin with the call and editing in Salesfore happening in the same window.Įmbedded video calling in Google Chrome using the WebRTC implementation in Chrome were demoed, using a "media provider" built into the Chrome browser, just as in Edge. The presentation started with a demo of the Smartsheet integration with presence, conversations and meetings.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |